**Effective Date:** January 2026
## 1. ACCEPTANCE OF TERMS
By purchasing BullyGreen freeze-dried dog food products, you agree to these Terms & Conditions. If you do not agree, please do not purchase our products.
## 2. PRODUCT INFORMATION
**Product Quality:**
- All BullyGreen products are made with human-grade ingredients
- Freeze-dried using advanced preservation technology
- No artificial preservatives, fillers, or by-products
- Novel protein sources (duck, rabbit, duck eggs) for dogs with sensitivities
**Product Lines:**
- Ketogenic Formulas (80% meat, 20% microgreens)
- Puppy Formulas (controlled growth formula)
- Adult Carb-Inclusive Formulas (balanced nutrition)
## 3. FEEDING GUIDELINES & VETERINARY CONSULTATION
**Important Notice:**
- Feeding guidelines provided are general recommendations based on average adult dogs
- Individual dogs may require adjustments based on age, activity level, metabolism, and health conditions
- **Always consult your veterinarian** before changing your dog's diet, especially for:
- Puppies under 12 months
- Senior dogs (7+ years)
- Dogs with existing health conditions
- Dogs on therapeutic diets
- Pregnant or nursing dogs
**Transition Period:**
- Gradually transition to BullyGreen over 7-10 days
- Mix increasing amounts with current food
- Monitor your dog's response and adjust as needed
## 4. HEALTH & SAFETY
**Not a Substitute for Veterinary Care:**
- BullyGreen products are premium dog food, not medication
- Do not use as a substitute for professional veterinary diagnosis or treatment
- Consult your veterinarian for any health concerns
**Supplement Recommendations:**
- Bully Baum Daily: Recommended for daily joint and wellness support
- Bully Baum IVDD & Injury: Recommended for illness, injury, or senior dogs (7+ years)
- These are suggestions only - consult your vet before adding supplements
**Allergies & Sensitivities:**
- While our novel proteins (duck, rabbit, duck eggs) are hypoallergenic for most dogs, individual sensitivities can occur
- Monitor your dog when introducing any new food
- Discontinue use if adverse reactions occur and consult your veterinarian
## 5. STORAGE & HANDLING
**Proper Storage:**
- Store in a cool, dry place away from direct sunlight
- Reseal package after each use to maintain freshness
- Use within 6 months of opening for optimal quality
- Refrigerate rehydrated food and use within 24 hours
**Food Safety:**
- Wash hands before and after handling freeze-dried food
- Clean food bowls regularly
- Discard any uneaten rehydrated food after 2 hours at room temperature
## 6. ORDERING & PAYMENT
**Pricing:**
- All prices listed in USD
- Prices subject to change without notice
- Current prices apply at time of purchase
**Payment Methods:**
- We accept major credit cards, debit cards, and other payment methods as displayed at checkout
- Payment processing handled securely through our payment processor
## 7. SHIPPING & DELIVERY
**Shipping:**
- Shipping costs calculated at checkout based on weight and destination
- Estimated delivery times provided at checkout
- We are not responsible for delays caused by shipping carriers
**Damaged or Lost Shipments:**
- Inspect packages upon delivery
- Report damaged shipments within 48 hours of delivery
- Contact us immediately for replacement or refund of damaged products
## 8. RETURNS & REFUNDS
**Satisfaction Guarantee:**
- We stand behind our product quality
- If you're not satisfied with your purchase, contact us within 30 days
**Return Policy:**
- Unopened products: Full refund within 30 days of purchase
- Opened products: Evaluated case-by-case for quality issues
- Customer pays return shipping unless product is defective
**Non-Returnable Items:**
- Products opened and used without quality concerns
- Products past 30-day return window
## 9. LIMITATION OF LIABILITY
**Product Use:**
- BullyGreen products are intended for dog consumption only
- We are not liable for misuse of products
- We are not liable for individual dog reactions or health issues not caused by product defects
**Maximum Liability:**
- Our maximum liability is limited to the purchase price of the product
- We are not liable for indirect, incidental, or consequential damages
## 10. INTELLECTUAL PROPERTY
**Trademarks:**
- BullyGreen, Bully Baum, and all related logos are trademarks
- Unauthorized use of our trademarks is prohibited
**Content:**
- All website content, recipes, formulas, and materials are proprietary
- Do not reproduce without written permission
## 11. PRIVACY
**Data Collection:**
- We collect information necessary to process orders and communicate with customers
- See our Privacy Policy for details on data handling
**Email Communications:**
- By purchasing, you agree to receive order confirmations and shipping updates
- Marketing emails are opt-in only
## 12. CHANGES TO TERMS
**Updates:**
- We reserve the right to update these Terms & Conditions at any time
- Changes effective upon posting to website
- Continued use of products constitutes acceptance of updated terms
## 13. CONTACT INFORMATION
**Questions or Concerns:**
For questions about these Terms & Conditions, product information, or to report issues:
📧 Email: [Your Email Address]
📞 Phone: [Your Phone Number]
🌐 Website: [Your Website URL]
**Business Hours:**
[Your Business Hours]
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**DISCLAIMER:** BullyGreen freeze-dried dog food is formulated to provide complete and balanced nutrition for dogs. However, every dog is unique. Always consult with your veterinarian before making dietary changes, especially for puppies, senior dogs, or dogs with health conditions. These Terms & Conditions do not constitute veterinary advice.
**By purchasing BullyGreen products, you acknowledge that you have read, understood, and agree to these Terms & Conditions.**
